FAQs

Where do you ship from?
We ship from various warehouses depending on product availability and your location. This helps us ensure faster and more efficient delivery.

How long does delivery take?
Delivery times vary depending on the product you order. Estimated delivery time is shown on each product page. However, no order will take longer than 30 days to arrive.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your shipment in real time.

Do you ship internationally?
Yes, we offer worldwide shipping. If your country isn’t available at checkout, contact us at info@croseo.se and we’ll assist you.

What is your return policy?
You have 14 days to cancel your purchase by law, and we also offer a 30-day return window. Items must be unused and in original condition. Read our full Return Policy for details.

What if my item is defective or damaged?
If you receive a faulty or damaged product, please email us within 7 days at info@croseo.se with photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

Do I have to pay customs or import fees?
For international orders, customs or import fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product price.

What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options displayed at checkout.

Can I cancel or change my order?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Contact us immediately at info@croseo.se.

How can I contact customer service?
You can reach us anytime by emailing info@croseo.se. We aim to respond within 24 hours on business days.